Patient Access & Appointment Coordinator

Jobtailor; Lynnfield (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Lahey Clinic in Massachusetts is seeking a patient access coordinator to register new and established outpatients, collect co-pays, and update records. The role requires strong customer service, multitasking, and accurate data entry in a high-volume setting.

Responsibilities include scheduling appointments, providing wait-time updates, coordinating with the Access Center, and ensuring accurate billing and paperwork while adhering to clinic guidelines and vaccination requirements.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in a high-volume customer service-related position.
• Strong customer service skills.
• Strong PC skills.
• Effective written and verbal communication skills.
• Ability to multitask.
• Must be vaccinated against influenza as a condition of employment.

Responsibilities

• Register new and established outpatients upon arrival, verify information, collect co-payments, and update patient records.
• Collect and accurately enter billing and patient information.
• Status appointments at check-in and by the end of the business day.
• Enter future appointment requests and record patient scheduling preferences or exclusions.
• Schedule multiple appointments in the proper sequence and within appropriate time frames.
• Round with patients in waiting areas and provide wait-time and appointment updates.
• Float to other areas based on staffing and volume needs.
• Answer incoming calls and register patients in person using AIDET.
• Escalate questions and issues to appropriate resources.
• Work scheduling work queues and recall lists by calling patients to arrange appointments.
• Provide patients with appropriate clinic paperwork.
• Adjust schedule to meet department needs.
• Administer the MSPQ Survey to Medicare patients according to Medicare and Lahey Clinic guidelines.

Skills

Customer Service Skills

Patient Registration

Appointment Scheduling

Effective Communication

Multitasking Ability

Education

High School Diploma or Equivalent

Tools

AIDET

Job description

Lahey Clinic in Massachusetts is seeking a patient access coordinator to register new and established outpatients, collect co-pays, and update records. The role requires strong customer service, multitasking, and accurate data entry in a high-volume setting.

Responsibilities include scheduling appointments, providing wait-time updates, coordinating with the Access Center, and ensuring accurate billing and paperwork while adhering to clinic guidelines and vaccination requirements.