Patient Access & Care Coordination Specialist

Mercy; Missouri; On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy in Saint Louis, MO, is seeking a frontline scheduling and patient access professional. Responsibilities include coordinating referrals, procedures, surgeries, and ensuring accurate documentation in EPIC.

The role supports patient financial services with verification and authorization processes while upholding Mercy Service Standards. The position requires a high school diploma and a minimum of one year of medical/clerical experience with strong computer skills and medical terminology

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year medical/clerical experience with customer service.
• Proficiency in computers, typing and Microsoft Office.
• Knowledge of medical terminology.
• Ability to interact with customers of all ages tactfully.

Responsibilities

• Schedule all aspects of patient care including referrals, procedures, and surgeries.
• Manage patient financial account services: benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination, and referrals.
• Ensure patient information and documentation is uploaded to EPIC.
• Perform duties consistent with Mercy Service Standards.

Skills

Patient scheduling

Insurance verification

Pre-certification/Pre-authorization

Referral coordination

Microsoft Office

Customer service

Communication skills

Typing

Education

High School Diploma or Equivalent

Tools

Epic RC/EMR

Job description

Mercy in Saint Louis, MO, is seeking a frontline scheduling and patient access professional. Responsibilities include coordinating referrals, procedures, surgeries, and ensuring accurate documentation in EPIC.

The role supports patient financial services with verification and authorization processes while upholding Mercy Service Standards. The position requires a high school diploma and a minimum of one year of medical/clerical experience with strong computer skills and medical terminology