Patient Access & Care Coordination Manager

Uclahealthcareers; Northern, Los Angeles (KY, CA); Hybrid; USD 89,000 - 190,000; Full time

Job summary

UCLA Health is seeking a Patient Access & Care Coordination Manager for its Neuromodulation Division to oversee patient navigation, scheduling, intake operations, and multidisciplinary care coordination.

You will lead a team of clinical and administrative professionals, optimize workflows, ensure regulatory compliance, and serve as the front-line operational expert to improve access and the patient experience. This is a 100% on-site role in Northern Kentucky.

Responsibilities

• Lead and develop a multidisciplinary team supporting patient access and care coordination services
• Oversee intake, scheduling, referral management, and patient navigation operations
• Analyze workflows and implement process improvements that enhance patient access and operational efficiency
• Partner with clinical and administrative leadership to optimize patient flow across the division
• Serve as an escalation point for complex scheduling, authorization, and care coordination challenges
• Ensure compliance with regulator requirements and organizational policies
• Maintain hands-on knowledge of front-line operations and provide operational support when needed

Job description

Description

UCLA Health’s Neuromodulation Division is seeking to hire a Patient Access & Care Coordination Manager to oversee patient navigation, scheduling, intake operations, and multidisciplinary care coordination services supporting our specialized behavioral health programs.

You will manage a team of clinical and administrative professionals dedicated to ensuring patients receive timely access to care and seamless coordination throughout their treatment journey. You will serve as the operational expert responsible for optimizing patient access workflows, improving service delivery, and enhancing the overall patient experience. Key responsibilities include:

• Lead and develop a multidisciplinary team supporting patient access and care coordination services
• Oversee intake, scheduling, referral management, and patient navigation operations
• Analyze workflows and implement process improvements that enhance patient access and operational efficiency
• Partner with clinical and administrative leadership to optimize patient flow across the division
• Serve as an escalation point for complex scheduling, authorization, and care coordination challenges
• Ensure compliance with regulator requirements and organizational policies
• Maintain hands-on knowledge of front-line operations and provide operational support when needed

Please note: this positions is 100% on-site

Note: skills may be subject to test

Salary range: $88,900/yr - $190,300/yr