Patient Access & Care Coordination Manager

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 99,000 - 190,000; Full time

Job summary

University of California - Los Angeles Health is seeking a Patient Access & Care Coordination Manager to oversee patient navigation, scheduling, intake operations, and multidisciplinary care coordination across behavioral health programs. You will lead a team of clinical and administrative professionals dedicated to timely access and seamless coordination throughout treatment.

This on-site role requires strong leadership and process-improvement skills to optimize patient flow and ensure

Qualifications

• Bachelor's degree in healthcare administration or related field.
• Minimum 5 years healthcare operations and patient access experience.
• Minimum 5 years supervising professional and administrative staff.
• Minimum 3 years experience with patient scheduling workflows, referral management, insurance processes, and EMR (Epic/CareConnet preferred).
• Strong leadership, problem-solving, and operational improvement skills.

Responsibilities

• Lead and develop a multidisciplinary team supporting patient access and care coordination services.
• Oversee intake, scheduling, referral management, and patient navigation operations.
• Analyze workflows and implement process improvements that enhance patient access and operational efficiency.
• Partner with clinical and administrative leadership to optimize patient flow across the division.
• Serve as an escalation point for complex scheduling, authorization, and care coordination challenges.
• Ensure compliance with regulator requirements and organizational policies.
• Maintain hands-on knowledge of front-line operations and provide operational support when needed.

Skills

Leadership

Problem-solving

Operational improvement

Team development

Scheduling workflows

Referral management

Insurance processes

EMR (Epic/CareConnect)

Education

Bachelor's degree or equivalent

Tools

Epic/CareConnet

Job description

Description

UCLA Health's Neuromodulation Division is seeking to hire a Patient Access & Care Coordination Manager to oversee patient navigation, scheduling, intake operations, and multidisciplinary care coordination services supporting our specialized behavioral health programs.You will manage a team of clinical and administrative professionals dedicated to ensuring patients receive timely access to care and seamless coordination throughout their treatment journey. You will serve as the operational expert responsible for optimizing patient access workflows, improving service delivery, and enhancing the overall patient experience. Key responsibilities include:

• Lead and develop a multidisciplinary team supporting patient access and care coordination services
• Oversee intake, scheduling, referral management, and patient navigation operations
• Analyze workflows and implement process improvements that enhance patient access and operational efficiency
• Partner with clinical and administrative leadership to optimize patient flow across the division
• Serve as an escalation point for complex scheduling, authorization, and care coordination challenges
• Ensure compliance with regulator requirements and organizational policies
• Maintain hands-on knowledge of front-line operations and provide operational support when needed

Please note: this positions is 100% on-site

Note: skills may be subject to test

Salary range: $88,900/yr - $190,300/yr

Qualifications

Required:

• Bachelor's degree in healthcare administration, health sciences, social work, business administration, public health, or a related field or equivalent combination of education and experience
• Minimum 5 years of progressively responsible healthcare operations, patient access, care coordination, or clinic administration experience
• Minimum 5 years experience supervising professional and administrative staff in a healthcare setting
• Minimum 3 years of demonstration experience and knowledge of patient scheduling workflows, referral management, insurance processes, and electronic medical records (Epic/CareConnet preferred)
• Strong leadership, problem-solving, and operational improvement skills

Preferred:

• Master's degree in Social Work
• Licensed in Clinical Social Work
• Experience in behavioral health, ambulatory care, or specialty clinic operations