Patient Access & Care Coordination Lead

UCLA Health; Los Angeles (CA); On-site; USD 122,009,000 - 261,153,000; Full time

Job summary

UCLA Health is seeking a Patient Access & Care Coordination Manager to oversee patient navigation, scheduling, intake operations, and multidisciplinary care coordination within the Neuromodulation Division.

You will manage a team of professionals dedicated to timely access to care and seamless coordination throughout the treatment journey, ensuring compliance and operational excellence on-site in Los Angeles.

Qualifications

• Bachelor’s degree in healthcare administration or related field.
• Minimum 5 years of progressively responsible healthcare operations, patient access, care coordination, or clinic administration experience.
• Minimum 5 years experience supervising professional and administrative staff in a healthcare setting.
• Minimum 3 years of demonstrated knowledge of patient scheduling workflows, referral management, insurance processes, and EMR systems (Epic/CareConnet preferred).

Responsibilities

• Lead and develop a multidisciplinary team supporting patient access and care coordination services.
• Oversee intake, scheduling, referral management, and patient navigation operations.
• Analyze workflows and implement process improvements that enhance patient access and operational efficiency.
• Partner with clinical and administrative leadership to optimize patient flow across the division.
• Serve as an escalation point for complex scheduling, authorization, and care coordination challenges.
• Ensure compliance with regulator requirements and organizational policies.
• Maintain hands-on knowledge of front-line operations and provide operational support when needed.

Skills

Team leadership

Workflow analysis

Scheduling experience

Regulatory compliance

Education

Bachelor's degree in healthcare administration

Tools

Epic/CareConnet

Job description

UCLA Health is seeking a Patient Access & Care Coordination Manager to oversee patient navigation, scheduling, intake operations, and multidisciplinary care coordination within the Neuromodulation Division.

You will manage a team of professionals dedicated to timely access to care and seamless coordination throughout the treatment journey, ensuring compliance and operational excellence on-site in Los Angeles.