Assistant Director for Access Operations - Patient Access Organization

UCLA Outpatient Clinics; Los Angeles (CA); Hybrid; USD 98,000 - 215,000; Full time

Job summary

UCLA Health is seeking an Access Administrator to unify operations across centralized scheduling and access, driving high reliability and quality. This role supervises Operations Supervisors and Access Performance Coaches, ensuring alignment between daily execution and enterprise access objectives.

You will bridge strategy and frontline performance, coordinating service levels, coaching effectiveness, and workflow adherence as an integrated system within UCLA Health.

Responsibilities

• Lead the access domain to ensure high reliability, quality and accountability across centralized scheduling and access operations.
• Oversee Operations Supervisors and Access Performance Coaches to align daily execution with strategic access objectives.
• Bridge strategy and frontline performance to ensure service levels and workflow adherence.

Job description

Description

UCLA Health runs and operates over 280 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health’s ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health.

The Access Administrator serves as the vertical performance integrator for a defined specialty domain (e.g. Primary Care & Pediatrics, Medical Specialties, Surgical Specialties) within the Patient Access Organization. This leader is accountable for unifying operational execution and performance governance to drive high reliability, quality, and accountability across centralized scheduling and access operations. The role directly oversees Operations Supervisors and Access Performance Coaches and ensures alignment between daily execution, strategic access objectives, quality standards, workforce performance expectations, and enterprise stakeholder commitments. This position bridges strategy and frontline performance, ensuring service levels, scheduling accuracy, coaching effectiveness, and workflow adherence are managed as an integrated system, not siloed functions. The Access Administrator serves as the primary owner of access performance, workforce effectiveness, and continuous improvement within their respective domain. This role ensures that operational expectations, training strategies, quality standards, and performance improvement efforts are fully integrated and responsive to the unique needs of each area.

*4 positions available

Salary range: $98,200-$214,600 annual