Intake Coordinator (Neuromodulation Division)

UCLA Health; Los Angeles (CA); On-site; USD 101,637,000 - 139,890,000; Full time

Job summary

UCLA Health in Los Angeles, CA, is seeking a full-time Intake Coordinator for the Neuromodulation Division within Psychiatry. You will be the primary contact for prospective patients and referring providers, handling intakes, scheduling, and insurance verification to ensure smooth access to treatments.

You will maintain patient records in the EHR, track referrals and clinic metrics, and participate in process improvements to enhance patient access and satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Psychology, or related field.
• 3+ years in patient access or healthcare administration.
• Behavioral health/psychiatry settings preferred.
• Knowledge of medical terminology and healthcare compliance.
• Experience with EHR systems for patient data.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Serve as the first point of contact for patients and families seeking neuromodulation services
• Conduct intake calls and gather patient, insurance, and clinical information
• Schedule and coordinate new patient consultations and follow-up appointments
• Verify insurance eligibility and obtain authorizations as needed
• Address patient questions and barriers to accessing care
• Coordinate with physicians and staff to facilitate patient care
• Maintain accurate patient records in the EHR system
• Track referrals, scheduling, and clinic performance metrics
• Assist with process improvement initiatives to enhance patient access and satisfaction

Skills

Analytical skills

Problem solving

Decision making

Communication

Customer service

Interpersonal skills

Organizational skills

Multitasking

Discretion

Education

Bachelor's degree in Healthcare Administration

Public Health

Psychology

Equivalent education/experience

Tools

EHR system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday 8am-5pm

Posted Date

08/19/2026

Salary Range: $35.47 - 48.82 Hourly

Employment Type

Duration

Indefinite

Job #

32286

Primary Duties and Responsibilities

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Our Department of Psychiatry is seeking to hire a full-time Intake Coordinator to join our Neuromodulation Division. The Neuromodulation Division is leader in Transcranial Magnetic Stimulation (TMS) and other innovative neuromodulation therapies for mood disorders and chronic pain. Our team combines cutting-edge research with exceptional patient care to deliver the latest evidence-based treatments. The Intake Coordinator serves as the primary point of contact for prospective patients and referring providers, ensuring a positive patient experience from initial inquiry through treatment scheduling. Key responsibilities include:

• Serve as the first point of contact for patients and families seeking neuromodulation services
• Conduct intake calls and gather patient, insurance, and clinical information
• Schedule and coordinate new patient consultations and follow-up appointments
• Verify insurance eligibly and obtain authorizations as needed
• Address patient questions, concerns, and barriers to accessing care
• Coordinate with physicians, clinical staff, and referring providers to facilitate patient care
• Maintain accurate patient records and documentation with the electronic health record system
• Track referral, scheduling, and clinic performance metrics
• Assist with process improvement initiatives to enhance patient access and satisfaction

Salary range: $35.47/hr - $48.82/hr

Job Qualifications

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Please note: skills are subject to testing

Bachelors degree in Healthcare Administration, Public Health, Psychology, or related filed or an equivalent combination of education and experience

Strong analytical, problem-solving, and decision-making skills

Minimum 3 years of experience in patient access, healthcare administration, medical scheduling, care coordination, or a related healthcare setting

Experience working in behavioral health, psychiatry, neurology, pain management, or other specialty healthcare settings (preferred)

Knowledge of medical terminology and healthcare operations

Experience using electronic health record (EHR) systems to document, review, and manage patient information

Knowledge of patient rights and responsibilities, regulatory standards, and healthcare compliance requirements

Experience with insurance verification, prior authorizations, and referral management (preferred)

Knowledge of data collection, reporting, and performance metrics (preferred)

Proficiency with Microsoft Office applications, including Word, Excel, and Outlook

Ability to handle sensitive and confidential information with professionalism and discretion

Excellent customer service and interpersonal skills

Excellent verbal and written communication skills

Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.