Patient Access & Care Coordination Manager

UCLA Health; Los Angeles (CA); On-site; USD 89,000 - 190,000; Full time

Job summary

UCLA Health is hiring a Patient Access & Care Coordination Manager to oversee navigation, scheduling, intake operations, and multidisciplinary care coordination for behavioral health programs.

You will lead a team of clinical and administrative professionals, optimize patient access workflows, and improve service delivery while ensuring regulatory compliance and streamlined patient journeys.

Qualifications

• Bachelor’s degree in healthcare administration or related field is required; Master’s preferred.
• Minimum 5 years in healthcare operations, patient access, care coordination, or clinic administration.
• Minimum 5 years supervising professional and administrative staff in healthcare.
• Minimum 3 years of experience with patient scheduling workflows, referral management, and insurance processes.
• Knowledge of Epic/CareConnect and EMR workflows is preferred.

Responsibilities

• Lead and develop a multidisciplinary team supporting patient access and care coordination services.
• Oversee intake, scheduling, referral management, and patient navigation operations.
• Analyze workflows and implement process improvements to enhance access and efficiency.
• Partner with clinical and administrative leadership to optimize patient flow.
• Escalate complex scheduling, authorization, and care coordination challenges.
• Ensure compliance with regulators and organizational policies.

Skills

Leadership

Scheduling workflows

Care coordination

Process improvement

Regulatory compliance

Front-line operations

Education

Bachelor's degree in healthcare administration

Master's degree in Social Work

Tools

Epic/CareConnect

EMR systems

Job description

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Work Schedule

Monday through Friday; 8:00am- 5:00pm

Posted Date

09/24/2026

Salary Range: $42.58 - 91.14 Hourly

Employment Type

Duration

Indefinite

Job #

33015

Primary Duties and Responsibilities

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UCLA Health's Neuromodulation Division is seeking to hire a Patient Access & Care Coordination Manager to oversee patient navigation, scheduling, intake operations, and multidisciplinary care coordination services supporting our specialized behavioral health programs. You will manage a team of clinical and administrative professionals dedicated to ensuring patients receive timely access to care and seamless coordination throughout their treatment journey. You will serve as the operational expert responsible for optimizing patient access workflows, improving service delivery, and enhancing the overall patient experience. Key responsibilities include:

• Lead and develop a multidisciplinary team supporting patient access and care coordination services
• Oversee intake, scheduling, referral management, and patient navigation operations
• Analyze workflows and implement process improvements that enhance patient access and operational efficiency
• Partner with clinical and administrative leadership to optimize patient flow across the division
• Serve as an escalation point for complex scheduling, authorization, and care coordination challenges
• Ensure compliance with regulator requirements and organizational policies
• Maintain hands‑on knowledge of front‑line operations and provide operational support when needed

Please note: this positions is 100% on-site Note: skills may be subject to test Salary range: $88,900/yr - $190,300/yr

Job Qualifications

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Required: Bachelor's degree in healthcare administration, health sciences, social work, business administration, public health, or a related field or equivalent combination of education and experience Minimum 5 years of progressively responsible healthcare operations, patient access, care coordination, or clinic administration experience Minimum 5 years experience supervising professional and administrative staff in a healthcare setting Minimum 3 years of demonstration experience and knowledge of patient scheduling workflows, referral management, insurance processes, and electronic medical records (Epic/CareConnet preferred) Strong leadership, problem‑solving, and operational improvement skills Preferred: Master's degree in Social Work Licensed in Clinical Social Work Experience in behavioral health, ambulatory care, or specialty clinic operations

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.