Director of Patient Access Operations

UCLA Outpatient Clinics; Los Angeles (CA); Hybrid; USD 98,000 - 215,000; Full time

Job summary

UCLA Health is seeking an Access Administrator to unify operations across centralized scheduling and access, driving high reliability and quality. This role supervises Operations Supervisors and Access Performance Coaches, ensuring alignment between daily execution and enterprise access objectives.

You will bridge strategy and frontline performance, coordinating service levels, coaching effectiveness, and workflow adherence as an integrated system within UCLA Health.

Responsibilities

• Lead the access domain to ensure high reliability, quality and accountability across centralized scheduling and access operations.
• Oversee Operations Supervisors and Access Performance Coaches to align daily execution with strategic access objectives.
• Bridge strategy and frontline performance to ensure service levels and workflow adherence.

Job description

UCLA Health is seeking an Access Administrator to unify operations across centralized scheduling and access, driving high reliability and quality. This role supervises Operations Supervisors and Access Performance Coaches, ensuring alignment between daily execution and enterprise access objectives.

You will bridge strategy and frontline performance, coordinating service levels, coaching effectiveness, and workflow adherence as an integrated system within UCLA Health.