Patient Access & Care Concierge (EPIC + MyChart)

University Hospitals Pain Management; Willoughby (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative to be the first point of contact for patients and families. You will welcome patients, check them in and out for visits, answer calls, assist with MyChart enrollment, and help collect copays and balances.

You’ll work with EPIC to manage demographics and insurance data, coordinate with clinicians, schedule referrals, and support a smooth patient journey while maintaining privacy and accuracy.

Qualifications

• Customer-focused communication and problem-solving skills.
• Ability to multitask and stay detail-oriented in a fast-paced healthcare setting.
• Comfort handling sensitive information and maintaining patient privacy.

Responsibilities

• Welcome and check patients in and out for medical visits.
• Answer phone calls to assist with questions, scheduling, and next steps in care.
• Assist patients with enrolling in and using MyChart.
• Enter, review, and update patient demographics and insurance information.
• Communicate details with physicians and clinical teams to support coordinated care.
• Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances.
• Work in EPIC, including workqueues, worklists, in-basket messaging, and document scanning.
• Schedule referrals and follow-up appointments.
• Help patients complete required forms and paperwork.

Skills

Customer service

Attention to detail

Multitasking

Communication

Tools

EPIC

MyChart

Job description

University Hospitals Pain Management is seeking a Patient Access Representative to be the first point of contact for patients and families. You will welcome patients, check them in and out for visits, answer calls, assist with MyChart enrollment, and help collect copays and balances.

You’ll work with EPIC to manage demographics and insurance data, coordinate with clinicians, schedule referrals, and support a smooth patient journey while maintaining privacy and accuracy.