Patient Access Specialist: Start Here for Impactful Care

University Hospitals Pain Management; Rocky River (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

University Hospitals Pain Management is seeking a dedicated Patient Access Representative to serve as the first contact for patients and families. You will help with check-in/out, scheduling, MyChart enrollment, and accurate data entry while maintaining patient privacy.

In this role, you will collaborate with clinicians to ensure coordinated care, process payments, and support a smooth patient journey across EPIC workflows and multiple locations.

Qualifications

• Customer service oriented and compassionate communication.
• Strong attention to detail and ability to multitask.
• Familiarity with health care privacy regulations.

Responsibilities

• Greet and check patients in/out for visits.
• Answer phones and assist with questions, scheduling, and next steps in care.
• Assist patients with enrolling in and using MyChart.
• Enter and update patient demographic, insurance, and financial information.
• Coordinate with physicians and care teams to support coordinated care.
• Collect and process patient payments including copays and balances.
• Work within EPIC workqueues and document scanning processes.
• Schedule referrals and follow-up appointments.
• Assist patients with paperwork and forms.

Skills

Customer service

Attention to detail

Multitasking

Communication

Problem solving

Tools

EPIC

MyChart

Documentation scanning

Job description

University Hospitals Pain Management is seeking a dedicated Patient Access Representative to serve as the first contact for patients and families. You will help with check-in/out, scheduling, MyChart enrollment, and accurate data entry while maintaining patient privacy.

In this role, you will collaborate with clinicians to ensure coordinated care, process payments, and support a smooth patient journey across EPIC workflows and multiple locations.