First-Step Patient Access Pro

100 LCMC Health; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

LCMC Health is hiring a Patient Access Representative to welcome patients, schedule appointments, verify insurance, and assist with financial guidance. The role blends customer service with healthcare knowledge and a focus on accuracy in information handling.

You will work closely with admissions and clinical teams to ensure a smooth patient experience, from check-in to financial counseling, in a fast-paced environment that values compassion and clear communication.

Qualifications

• High School Diploma or GED or equivalent experience.
• 2 years of customer service and/or healthcare experience preferred.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Multitasking

Attention to detail

Compassion

Education

High School Diploma or GED

Tools

Healthcare software

Job description

LCMC Health is hiring a Patient Access Representative to welcome patients, schedule appointments, verify insurance, and assist with financial guidance. The role blends customer service with healthcare knowledge and a focus on accuracy in information handling.

You will work closely with admissions and clinical teams to ensure a smooth patient experience, from check-in to financial counseling, in a fast-paced environment that values compassion and clear communication.