Patient Access & Care Concierge

Intermountain Healthcare; Lakewood (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Healthcare’s Belmar Clinic - Primary Care seeks a Patient Service Representative to greet patients, perform check-in/out, and verify demographics. You will document all interactions in the EMR and assist with scheduling exams and referrals.

Role requires collecting insurance information, supporting billing needs, and providing excellent customer service to patients and caregivers while protecting PHI.

Qualifications

• Minimum 6 months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Greet and check-in/out patients; verify demographics.
• Schedule appointments and register patients in the EMR.
• Assist with insurance verification, payments, and financial counseling.
• Maintain accurate documentation of calls in the EMR.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Healthcare’s Belmar Clinic - Primary Care seeks a Patient Service Representative to greet patients, perform check-in/out, and verify demographics. You will document all interactions in the EMR and assist with scheduling exams and referrals.

Role requires collecting insurance information, supporting billing needs, and providing excellent customer service to patients and caregivers while protecting PHI.