Patient Access & Care Concierge

Intermountain Health; Grand Junction (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health’s Patterson Primary Care Clinic in Grand Junction, Colorado, seeks a Patient Service Representative to greet, check-in/out patients, verify information, and resolve patient needs. The role emphasizes accurate EMR documentation and scheduling while ensuring privacy and high-quality customer service.

The position involves demographic data entry, insurance verification support, and assisting patients with forms and financial guidance, within a 40-hour workweek and competitive

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills for word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to collaborate with patients and caregivers to deliver high-quality customer/patient satisfaction.
• Ability to protect privacy and PHI of patients and caregivers.

Responsibilities

• Provide courteous, professional connections with patients via phone, in person, or secure messaging; resolve patient needs to ensure superior experience.
• Document all calls accurately in the EMR.
• Schedule patient appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by updating demographic data in the registration system.

Skills

Professional etiquette

Collaboration/Teamwork

Confidentiality

Customer service

Resolving patient needs

Computer literacy

Time management

Critical thinking

Cash management

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health’s Patterson Primary Care Clinic in Grand Junction, Colorado, seeks a Patient Service Representative to greet, check-in/out patients, verify information, and resolve patient needs. The role emphasizes accurate EMR documentation and scheduling while ensuring privacy and high-quality customer service.

The position involves demographic data entry, insurance verification support, and assisting patients with forms and financial guidance, within a 40-hour workweek and competitive