Patient Access & Care Concierge

UVA Community Health; Gainesville (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

UVA Community Health is seeking a Patient Services Coordinator to schedule and registrar patients for the outpatient clinic, verify eligibility, and manage pre-authorizations and referrals. The role works closely with physician offices, Utilization Review, and the Business Office to ensure smooth patient flow and accurate documentation.

Required: High School Diploma or GED and 1 year of clerical experience in a medical office, plus knowledge of medical terminology and insurance processes.

Qualifications

• High School Diploma or GED required.
• 1 year of clerical experience in medical office setting required.
• Knowledge of basic medical terminology.
• Ability to communicate both verbally and in writing and possess a high degree of customer service.
• Background of insurance knowledge is required for certain tasks assigned.
• Ability to comprehend insurance cards and benefit details.
• Ability to deal directly with the public in a professional and empathetic manner.
• Background knowledge of government/state patient assistance programs is preferred.
• Working knowledge of ICD-10 and CPT coding is preferred.
• Strong computer skills. Proficiency in Windows and Microsoft Office preferred.

Responsibilities

• Schedules and registrars patients for the outpatient clinic.
• Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained.
• Work closely with the physician offices, Utilization Review and Business Office Departments.
• Perform other job-related duties as directed by the Supervisor.

Skills

Customer service

Communication

Medical terminology

Insurance knowledge

ICD-10/CPT knowledge

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Windows OS

Job description

UVA Community Health is seeking a Patient Services Coordinator to schedule and registrar patients for the outpatient clinic, verify eligibility, and manage pre-authorizations and referrals. The role works closely with physician offices, Utilization Review, and the Business Office to ensure smooth patient flow and accurate documentation.

Required: High School Diploma or GED and 1 year of clerical experience in a medical office, plus knowledge of medical terminology and insurance processes.