Call Center/Patient Service Representative

TCA Health Inc.- NFP; Chicago (IL); On-site; USD 36,000 - 42,000; Full time

Job summary

TCA Health is seeking a Patient Service Representative for our Call Center to greet patients, schedule appointments, verify insurance, and support access to care with empathy and efficiency.

You will be the first point of contact for patients, answering calls and providing accurate information while updating records in the EHR. 1–2 years of relevant experience is desirable, with bilingual Spanish/English preferred.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years in call center, healthcare, or customer service setting.
• Bilingual Spanish/English preferred.
• HIPAA familiarity a plus.
• EPIC knowledge preferred.

Responsibilities

• Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information.
• Verify and update patient records, insurance, and demographics in the EHR.
• Provide friendly, respectful service to all callers.
• Provide basic clinic information (hours, services, providers).
• Handle patient concerns with empathy and elevate issues appropriately.
• Document all call activity in the EHR system.
• Meet quality, productivity, accuracy of call handling benchmarks in a fast-paced environment.

Skills

Communication skills

Multitasking

Bilingual Spanish/English

Education

High School Diploma or equivalent

Tools

EPIC

EHR systems

Job description

Job Title: Call Center/Patient Service Representative
Department: Patient Service Representative
Reports To: Patient Service Representative supervisor
FLSA Status: F/T or P/T, Non -Exempt
Pay Range: $17.50 -$20.00

About TCA

TCA Health, a Federally Qualified Health Center located on Chicago's far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland's underserved communities for over 50 years! The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicago’s leading Federally Qualified Healthcare Centers.

TCA VALUES

• Compassion: We are kind, considerate, and caring.
• Accountability: We take ownership for each person’s experiences.
• Respect: We treat each person with dignity.
• Excellence: We seek the highest level of performance in all we do.
• Service: We deliver high - quality services and access to care that uplifts our communities.

Position Summary

We’re hiring a Patient Service Representative to work in our Call Center, serving as the first point of contact for patients needing appointments, information, or support.

We’re seeking a Call Center Representative to join our Patient Service Representative team. You’ll be the first point of contact for patients, answering calls, scheduling appointments, verifying insurance, and supporting access to care with empathy and efficiency.

Key Responsibilities

• Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information.
• Verify and update patient records, insurance, and demographics in the EHR.
• Provide friendly, respectful service to all callers.
• Provide basic clinic information (hours, services, providers)
• Handle patient concerns with empathy and elevate issues appropriately
• Document all call activity in the EHR system
• Meet quality, productivity, accuracy of call handling benchmarks and metrics in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in call center, healthcare, or customer service setting.
• Strong communication and multitasking skills.
• Bilingual (Spanish/English) preferred.
• Familiarity with EHR systems and HIPAA a plus.
• EPIC knowledge preferred.

Why Join TCA Health

• Be a vital part of a mission-driven healthcare team
• Support quality access to care
• Competitive pay, benefits, and a respectful, compassionate work culture