Healthcare Case Coordinator: Patient Access & Support

Artech Information System LLC; Frisco (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading staffing company is seeking a customer service representative to handle inbound calls. This role requires healthcare experience, along with strong communication and interpersonal skills. Successful candidates will manage case inquiries, coordinate access to therapies, and support patients effectively. Flexibility to work shifts between 8 AM to 8 PM after training is necessary. Ideal for detail-oriented individuals proficient in Microsoft Office. Competitive compensation is offered.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Strong interpersonal skills.
• Strong organizational skills; attention to detail.
• Ability to proficiently use computer and standard office equipment.
• Working knowledge of Microsoft Office.
• Basic understanding of payer eligibility and benefits.

Responsibilities

• Responsible for customer service and case management.
• Answers basic clinical and program inquiries.
• Schedules and conducts appropriate follow-up based on each patient's situation.
• Facilitates access to appropriate support services.
• Processes incoming enrollment forms for program.
• Supports payer research and health care policy library.

Skills

Effective communication

Interpersonal skills

Organizational skills

Attention to detail

Microsoft Office proficiency

Healthcare research and analysis

Job description

A leading staffing company is seeking a customer service representative to handle inbound calls. This role requires healthcare experience, along with strong communication and interpersonal skills. Successful candidates will manage case inquiries, coordinate access to therapies, and support patients effectively. Flexibility to work shifts between 8 AM to 8 PM after training is necessary. Ideal for detail-oriented individuals proficient in Microsoft Office. Competitive compensation is offered.