Patient Access & Call Center Specialist

Surgery Partners, Inc; Bryan (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Surgery Partners, Inc. is seeking a receptionist to support our patient-centered call center in Bryan, TX. The role focuses on greeting patients, collecting demographic and financial information, and coordinating scheduling with providers.

You will maintain accurate records and ensure privacy while directing calls to the appropriate staff. The ideal candidate maintains professional etiquette on calls, adheres to scheduling guidelines, and contributes as a team player in a fast-paced medical

Qualifications

• Experience handling patient information by phone
• Comfort with collecting personal and financial information
• Ability to maintain patient confidentiality and privacy (HIPAA)
• Strong communication and courtesy in a medical setting
• Ability to navigate scheduling guidelines and referrals

Responsibilities

• Greet patients and visitors over the phone
• Answer calls with polite, professional phone etiquette
• Keep the call center area clean and professional
• Register new patients and update patient demographics by phone
• Gather information for scheduling (insurance, referrals, records)
• Maintain accurate patient records for treatment information
• Respond to inquiries in a courteous manner
• Direct calls to appropriate staff with necessary details
• Assist teammates during downtime
• Protect confidential health information

Skills

Telephone etiquette

Customer service

Records management

Data collection

Scheduling

HIPAA privacy

Job description

Surgery Partners, Inc. is seeking a receptionist to support our patient-centered call center in Bryan, TX. The role focuses on greeting patients, collecting demographic and financial information, and coordinating scheduling with providers.

You will maintain accurate records and ensure privacy while directing calls to the appropriate staff. The ideal candidate maintains professional etiquette on calls, adheres to scheduling guidelines, and contributes as a team player in a fast-paced medical