Patient Access & Call Center Manager

Marinhealth; Novato (CA); On-site; USD 94,000 - 140,000; Full time

Job summary

MarinHealth seeks a Manager of Access to oversee patient outreach initiatives and manage inbound call center operations at our Greenbrae facility and affiliated clinics. You will coordinate scheduling referrals, ensure financial clearance, and optimize processes to improve patient access to care.

The role requires strong leadership, excellent communication, and a background in multi-clinic healthcare environments.

Qualifications

• Bachelor's degree in Business Administration, Healthcare or related field.
• 5–10 years in a multi-clinic healthcare environment.
• Experience managing supervisor level staff and call center operations.

Responsibilities

• Coordinate patient outreach across multiple modalities to engage patients with referrals.
• Oversee call center operations, handle volume and service levels.
• Develop strategies to optimize workflows and improve efficiency.
• Supervise and coach call center staff with performance feedback.
• Collaborate with clinical staff and UCSF to coordinate care.

Skills

Leadership

Communication

Call center operations

Process improvement

Team supervision

Education

Bachelor's degree in Business Administration, Healthcare, or related field

Tools

Epic

Apex

Job description

MarinHealth seeks a Manager of Access to oversee patient outreach initiatives and manage inbound call center operations at our Greenbrae facility and affiliated clinics. You will coordinate scheduling referrals, ensure financial clearance, and optimize processes to improve patient access to care.

The role requires strong leadership, excellent communication, and a background in multi-clinic healthcare environments.