Chief Patient Access & Experience Officer

UCSF Health; San Francisco (CA); On-site; USD 250,000 - 450,000; Full time

Job summary

UCSF Health seeks a strategic leader to head Patient Access, overseeing the Contact Center and Capacity Management. You will drive access expansion, improve patient experience, and ensure financial sustainability across ambulatory services.

As a senior executive, you will guide multi-modal communication strategy, referral management, and scheduling optimization, collaborating with the Ambulatory Business Unit and key stakeholders to deliver scalable access to care.

Qualifications

• 10+ years in referrals and call center leadership.
• Strong operations knowledge for front end operations.
• Proven leadership, mentoring and organizational skills.
• Experience leading large teams in patient access.
• Knowledge of hospital information systems is preferred.

Responsibilities

• Lead Patient Access across UCSF Health, overseeing Contact Center and Capacity Management.
• Drive adoption of the contact center model across ambulatory services.
• Collaborate with stakeholders to deliver efficient, patient-centric access to care.
• Oversee scheduling, referrals, telephony modernization, and multi-modal communications.

Skills

Referrals experience

Call center leadership

Front end operations

Verbal & written communication

Organizational leadership

Staff development

Fiscal management

Strategic planning

Governance & collaboration

Regulatory compliance

Education

Bachelor's degree in related area

Master’s degree in related area

Tools

Epic

Paragon

Job description

UCSF Health seeks a strategic leader to head Patient Access, overseeing the Contact Center and Capacity Management. You will drive access expansion, improve patient experience, and ensure financial sustainability across ambulatory services.

As a senior executive, you will guide multi-modal communication strategy, referral management, and scheduling optimization, collaborating with the Ambulatory Business Unit and key stakeholders to deliver scalable access to care.