Patient Access Scheduler - High-Volume Call Center

Marin General Hospital; Novato (CA); On-site; USD 30,996 - 43,394; Full time

Job summary

Marin General Hospital seeks a Call Center Scheduler in Novato to greet patients and provide exceptional customer service. Your role will involve scheduling appointments, managing inquiries, and utilizing office software effectively.

Requirements include a high school diploma, customer service experience, and proficiency in electronic medical records. The position is full-time, Monday to Friday, working 40 hours per week with an hourly pay range of $22.50 to $31.50.

Qualifications

• High school diploma required; post-secondary education preferred.
• Experience with heavy phone volume and scheduling is preferred.
• One year of experience in customer service focused on patient care is required.

Responsibilities

• Greets patients verbally on the phone and responds timely.
• Provides exceptional customer service and problem-solving.
• Interprets and applies insurance information for scheduling.

Skills

Proficiency in typing

Good verbal and writing skills

Strong organization skills

Customer service orientation

Ability to manage multiple tasks

Education

High school diploma

Post-secondary education preferred

Tools

Electronic medical records experience

Office software

Job description

Marin General Hospital seeks a Call Center Scheduler in Novato to greet patients and provide exceptional customer service. Your role will involve scheduling appointments, managing inquiries, and utilizing office software effectively.

Requirements include a high school diploma, customer service experience, and proficiency in electronic medical records. The position is full-time, Monday to Friday, working 40 hours per week with an hourly pay range of $22.50 to $31.50.