Patient Access Scheduler - Care Experience

Marin General Hospital; Novato, Northern (CA, KY); Hybrid; USD 30,000 - 44,000; Full time

Job summary

MarinHealth is seeking a Call Center Scheduler to greet patients by phone and schedule appointments, ensuring timely access to care. The role emphasizes compassionate service, accuracy, and efficient problem-solving in a fast-paced clinical setting.

Ideal candidates will handle high call volumes, interpret insurance information for scheduling, and be proficient with EMR/EHR systems, scanners, and copiers. A high school diploma is required, with post-secondary education preferred.

Qualifications

• High school diploma required; post-secondary education preferred.
• Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
• Electronic medical records experience and basic computer knowledge are required.

Responsibilities

• Greet patients on the phone and schedule appointments in a timely manner.
• Provide courteous, helpful, accurate and proactive communication to ensure patients receive timely care.

Skills

Typing 60 wpm

Verbal communication

Written communication

Customer service

Time management

Office software

Education

High school diploma

Post-secondary education

Tools

EMR/EHR system

Scanners

Copiers

Job description

MarinHealth is seeking a Call Center Scheduler to greet patients by phone and schedule appointments, ensuring timely access to care. The role emphasizes compassionate service, accuracy, and efficient problem-solving in a fast-paced clinical setting.

Ideal candidates will handle high call volumes, interpret insurance information for scheduling, and be proficient with EMR/EHR systems, scanners, and copiers. A high school diploma is required, with post-secondary education preferred.