Ambulatory Access & Virtual Clinic Operations Lead

County of San Mateo; San Mateo (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

San Mateo County Health - San Mateo Medical Center is seeking a full-time Ambulatory Access/Operations Manager to oversee call center, virtual clinic, Nurse Triage, Express Care and ambulatory social work teams. This role drives patient access, operational excellence, and staff development across clinics by implementing policies and monitoring KPIs.

The ideal candidate demonstrates strong leadership, problem-solving, and a deep understanding of healthcare operations with collaboration across

Qualifications

• Bachelor's degree in public health, nursing, social work, public administration or a related discipline.
• Two years of administrative or managerial experience in a health, social or community services organization.
• Master's in Public Health, Health Administration or Business Administration preferred.

Responsibilities

• Plan, direct, monitor, coordinate, and evaluate the virtual clinic operations and service delivery programs.
• Oversee the call center and nursing triage operations with a focus on quality and documentation.
• Develop guidelines, protocols, and workflows with clinics to streamline patient access.
• Monitor KPIs and drive improvements in operational efficiency and patient satisfaction.
• Lead improvement projects and collaborate with cross-functional departments.

Skills

Leadership

Problem-solving

Healthcare operations

Education

Bachelor's degree in public health, nursing, social work, public administration or related discipline

Master's in Public Health, Health Administration or Business Administration preferred

Tools

Microsoft Office Suite

Teams

Word

Excel

Visio

PowerPoint

Job description

San Mateo County Health - San Mateo Medical Center is seeking a full-time Ambulatory Access/Operations Manager to oversee call center, virtual clinic, Nurse Triage, Express Care and ambulatory social work teams. This role drives patient access, operational excellence, and staff development across clinics by implementing policies and monitoring KPIs.

The ideal candidate demonstrates strong leadership, problem-solving, and a deep understanding of healthcare operations with collaboration across