Patient Access & Call Center Lead

Priority Dispatch Corp.; Olson's Mobile Home Park (MN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with 6% match

Employee Health Clinic (health+)

Automatic 401(k) enrollment

Job summary

Alomere Health is seeking a Patient Access Supervisor to lead the Centralized Call Center and Patient Access teams. You will coordinate staffing, manage payroll, and ensure efficient registration workflows while training staff on Epic and related processes.

You will recruit, coach, and evaluate staff, promote a culture of safety, and monitor performance metrics to meet patient-centered service goals.

Qualifications

• High school graduate or equivalent.
• Associate degree in medical administration preferred.
• Previous supervisory and customer service experience.
• Credentialed Epic trainer or willing to credential within 1 year.
• Experience with a cloud-based phone system is a plus.
• Strong communication and organizational skills.
• Attention to detail and ability to multitask.
• Proficient in MS Office.
• Knowledge of patient access workflows and Epic system.
• Commitment to safety and patient-centered service.

Responsibilities

• Assist with recruitment, interviewing, onboarding, and training of new department employees.
• Manage payroll processes for the Patient Access team, including timekeeping review and overtime monitoring.
• Coordinate staffing schedules with the Patient Access Scheduler to ensure coverage.
• Review and track time-off requests while maintaining staffing levels.
• Provide daily leadership and operational support to the Patient Access and Call Center teams.
• Plan, coordinate, and facilitate departmental meetings and staff education initiatives.
• Conduct regular one-on-one coaching meetings with team members.
• Oversee and monitor key Patient Access work queues for accuracy and timeliness.
• Complete annual performance evaluations and support performance management.
• Conduct registration quality audits and ensure compliance with policies and standards.
• Monitor KPIs and drive process improvements in patient access operations.

Skills

Supervisory experience

Customer service

Epic trainer

Call center experience

Cloud phone system

MS Office

Attention to detail

Strong communication

Organizational skills

Training and coaching

Education

High school diploma

Associate’s degree in medical administration

Tools

Epic Prelude

Epic ADT

Epic Grand Central

Epic Cadence

Job description

Alomere Health is seeking a Patient Access Supervisor to lead the Centralized Call Center and Patient Access teams. You will coordinate staffing, manage payroll, and ensure efficient registration workflows while training staff on Epic and related processes.

You will recruit, coach, and evaluate staff, promote a culture of safety, and monitor performance metrics to meet patient-centered service goals.