Patient Access & Call Center Coordinator (Bilingual)

AltaMed Health Services; Los Angeles (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision

403(b) Retirement matching

Paid Time Off

Tuition Reimbursement

CME Days

Employee Discounts

Job summary

AltaMed Health Services Corp. in Anaheim, CA, is seeking a Patient Service Center Coordinator I to deliver exceptional customer service while helping patients schedule, reschedule, and cancel medical and dental appointments.

You will answer calls, assist with registration, verify demographics and insurance, route calls to the right departments, and support daily call-center operations to ensure a smooth patient experience.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of experience working in a call center environment or customer service environment required.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide exceptional customer service while assisting patients with scheduling, rescheduling and cancelling medical and dental appointments.
• Answer incoming calls, assist with patient registration, verify demographic and insurance information, and route calls to appropriate departments.
• Monitor patient call flow and assist with appointment confirmations and routine clinic updates to support daily call center operations.
• Serve as a resource to patients by providing information about AltaMed services and promoting preventive health initiatives.
• Contribute to a positive patient experience through effective communication and teamwork in adherence to policies.

Skills

Customer service

Call center

Bilingual English/Spanish

Education

High School Diploma

Job description

AltaMed Health Services Corp. in Anaheim, CA, is seeking a Patient Service Center Coordinator I to deliver exceptional customer service while helping patients schedule, reschedule, and cancel medical and dental appointments.

You will answer calls, assist with registration, verify demographics and insurance, route calls to the right departments, and support daily call-center operations to ensure a smooth patient experience.