Patient Access & Scheduling Coordinator - Bilingual

Trinity Health Senior Communities; Chamblee (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

PTO & holidays

Health insurance

Vendor discounts

Job summary

Mercy Care Atlanta is seeking an Access Center Representative to be the primary scheduler for medical and dental services. You will manage appointments, verify insurance, and provide frontline support to diverse patients.

This on-site role requires High School diploma, 1+ year healthcare customer service, Spanish fluency, and proficiency with scheduling systems; familiarity with ICD-9/CPT and HIPAA is a plus.

Qualifications

• High School Diploma or GED required.
• Certification in medical insurance carriers, patient scheduling, or medical office specialist preferred.
• At least 1 year of customer service or patient relations experience in a healthcare setting.
• Proficiency in automated patient scheduling systems.
• Fluent in Spanish, with excellent written and verbal communication skills.
• Knowledge of medical terminology, ICD-9 and CPT coding, OSHA, and HIPAA guidelines.

Responsibilities

• Schedule and register patients for medical and dental appointments.
• Verify insurance eligibility, including Medicare, Medicaid, and Commercial plans.
• Document appointment reasons and classify patients accurately.
• Assist patients with scheduling referral appointments.
• Make pre-appointment reminder calls to ensure attendance.
• Collaborate with volunteer physicians and support staff to optimize scheduling templates.
• Provide support to patients across all age groups, primarily adults and geriatrics.

Skills

Spanish fluency

Scheduling systems

Medical terminology

HIPAA knowledge

Customer service

ICD-9/CPT codes

Education

High School Diploma

Medical office certification

Job description

Mercy Care Atlanta is seeking an Access Center Representative to be the primary scheduler for medical and dental services. You will manage appointments, verify insurance, and provide frontline support to diverse patients.

This on-site role requires High School diploma, 1+ year healthcare customer service, Spanish fluency, and proficiency with scheduling systems; familiarity with ICD-9/CPT and HIPAA is a plus.