Patient Access Representative Kahoka Medical Services

Scotland County Hospital; Northern (KY); Hybrid; USD 22,000 - 26,000; Full time

Job summary

Scotland County Hospital is seeking a Patient Access Representative who serves as the first point of contact for patients and families, delivering compassionate, high-quality service.

You will interview patients, verify insurance, collect demographics, and assist with billing and data entry in clinic and hospital settings, ensuring accuracy and patient satisfaction while upholding our mission and values.

Qualifications

• High School Diploma or Equivalent.
• Experience in customer service preferred.
• Strong communication and data-entry skills.

Responsibilities

• Conduct professional patient interviews in person and by phone to collect demographic, financial, and biographical information.
• Verify insurance eligibility, confirm benefits, and collect point-of-service payments.
• Enter patient information into department systems and assist with medical records and cash processing.
• Support both clinic and hospital settings as needed, focusing on patient satisfaction and fiscal responsibility.
• Collaborate with team members to ensure accurate data capture and achievement of departmental goals.

Skills

Customer service

Communication

Data entry

Team collaboration

Education

High School Diploma or Equivalent

Tools

Medical records systems

Billing software

Insurance verification tools

Job description

Accepting Applications

Full-Time

Starting Wage $16.00

Monday-Friday

Job Summary:

The Patient Access Representative is often the first point of contact for our patients and families and therefore must represent SCH with the highest standard of customer service and compassion and perform all duties in a manner consistent with our mission and core values. This position conducts professional patient interviews in person and via phone, obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for obtaining information to appropriately bill payers, verify patient insurance eligibility, confirm benefits eligibility, collect point of service payments, and gather statistical information in compliance with federal and state regulations. This position performs duties in medical records, accounts maintenance, cash processing, mail, and data entry. This position works primarily in the clinic setting and is also cross trained to work in the hospital setting as needed;focusing on patient satisfaction as well as fiscal responsibility.

Individuals in this role are responsible for working with team members in a collaborative manner to ensure that patient information is collected and entered into department systems with the expected outcome of meeting established organizational goals and departmental goals.

This position requires full understanding and active participation in fulfilling the Mission of Scotland County Hospital. SCH values and all STRETCH commitments must be consistently demonstrated. Adherence to Code of Conduct and other applicable policies is required.

Required Education/Experience: High School Diploma or Equilvalent

SCH is an Equal Opportunity Provider and Employer

SCH is a Drug and Alcohol Free Workplace