Patient Access & Billing Specialist

Advocate Health; Park Ridge (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health’s Aurora Medical Group, part of a large nonprofit health system, seeks a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience in ambulatory care. Schedule: 8:30 AM–5:00 PM, and every 8th week 7:30 AM–4:00 PM.

Park Ridge location; prior call center or patient interaction experience preferred. The role emphasizes strong patient service and accurate data collection across billing and medical records, contributing

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Skills

Customer service

Patient interactions

Education

High school diploma or equivalent

Job description

Advocate Health’s Aurora Medical Group, part of a large nonprofit health system, seeks a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience in ambulatory care. Schedule: 8:30 AM–5:00 PM, and every 8th week 7:30 AM–4:00 PM.

Park Ridge location; prior call center or patient interaction experience preferred. The role emphasizes strong patient service and accurate data collection across billing and medical records, contributing