Patient Access & Billing Navigator

Northwest Health Services, Inc.; Saint Joseph (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Northwest Health Services, Inc. invites an organized administrative professional to join our Saint Joseph clinic and support HIPAA-compliant operations.

You will greet patients, collect payments, schedule visits, and assist with billing questions while maintaining accurate records and handling daily cash reconciliation. The role requires a high school diploma, basic computer skills, and strong communication abilities.

Qualifications

• Must possess and maintain a valid driver’s license and proof of insurance for business use.
• High school diploma or equivalent required.
• Basic computer skills and typing ability required; accuracy and efficiency essential.
• Ability to present information clearly and respond to questions from patients and staff.

Responsibilities

• Receive/greets patients and visitors pleasantly and effectively.
• Collect co-pays and payments and issue receipts.
• Make reminder calls and follow-up calls for no shows.
• Balance and maintain payment log; reconcile daily cash.
• Assist patients with billing questions and sliding fee questions; establish payment arrangements.
• Review medical charts for consent, insurance copies, and forms; keep information up to date.
• Follow HIPAA requirements and complete checkout procedures.
• Assist with Sliding Fee Scale (SFS) applications and enter information.
• Scan documents, file reports, and keep work area organized.

Skills

Communication skills

HIPAA compliance

Customer service

Interpersonal skills

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Northwest Health Services, Inc. invites an organized administrative professional to join our Saint Joseph clinic and support HIPAA-compliant operations.

You will greet patients, collect payments, schedule visits, and assist with billing questions while maintaining accurate records and handling daily cash reconciliation. The role requires a high school diploma, basic computer skills, and strong communication abilities.