Patient Access Navigator

Nicklaushealth; Miami (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Nicklaushealth is seeking a Patient Access professional to greet patients and families, collect demographic and insurance information, and schedule/admit/register patients for health services. You will obtain authorizations and collect payments as needed, while ensuring HIPAA and EMTALA compliance.

The role requires strong communication skills, basic data entry, and the ability to work with diverse patients in a fast-paced healthcare environment.

Qualifications

• One year of customer service experience.
• High School education or equivalent preferred.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Word, Excel, and Outlook.
• Able to communicate effectively in English both verbally and in writing.
• Accurate data entry and interpretation.

Responsibilities

• Greets patients and families in person or on the telephone.
• Obtains demographic, third party payer, financial information, medical information, and identification to schedule, admit, or register the patient.
• Obtains authorization and collects payments when required.
• Complies with HIPAA and EMTALA regulations.
• Coordinates patient transfers/admissions with relevant teams.
• Documents all activities in the computer system.

Skills

Customer service

Bilingual Spanish (preferred)

Data entry

Communication skills

Microsoft Word/Excel/Outlook

Education

High School diploma or equivalent

Tools

None

Job description

Nicklaushealth is seeking a Patient Access professional to greet patients and families, collect demographic and insurance information, and schedule/admit/register patients for health services. You will obtain authorizations and collect payments as needed, while ensuring HIPAA and EMTALA compliance.

The role requires strong communication skills, basic data entry, and the ability to work with diverse patients in a fast-paced healthcare environment.