Patient Access & Billing Coordinator III

Novant Health; North Carolina; On-site; USD 42,000 - 52,000; Full time

Job summary

Novant Health in North Carolina is seeking an administrative support professional to register patients, collect demographics and insurance details, and manage charges in the EMR system. You will schedule visits, handle check-outs, and help resolve billing issues in collaboration with coding and revenue cycle teams.

This role requires strong communication, confidentiality, and teamwork, with cross-training across multiple administrative functions to ensure a seamless patient experience aligned

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting required.
• Knowledge of medical office software for updating patient information, posting charges, copays, and scheduling.
• Excellent verbal communication skills; able to work with changing priorities.
• Ability to maintain confidentiality and work as part of a team.

Responsibilities

• Welcome patients and complete registration and insurance information in the EMR.
• Verify/update patient information, obtain signatures, collect co-pays and outstanding balances.
• Schedule appointments based on patient needs and provider availability.
• Complete patient check-out, verify charges, schedule follow-ups and reconcile payments.
• Resolve billing errors and claim denials to support reimbursement.
• Collaborate with coding, revenue cycle and clinical teams to resolve issues.
• Answer phones and perform general clerical duties as needed.
• Identify process improvements to support practice goals.
• Deliver a compassionate patient experience and align with Novant Health values.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Confidentiality

Teamwork

Initiative

EPIC knowledge

Medical terminology

Payor coding knowledge

Education

High School Diploma or GED

Tools

EPIC

Job description

Novant Health in North Carolina is seeking an administrative support professional to register patients, collect demographics and insurance details, and manage charges in the EMR system. You will schedule visits, handle check-outs, and help resolve billing issues in collaboration with coding and revenue cycle teams.

This role requires strong communication, confidentiality, and teamwork, with cross-training across multiple administrative functions to ensure a seamless patient experience aligned