Patient Access & Billing Coordinator

American Family Care; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great small business work environment

Flexible scheduling

Paid time off

Health insurance

Dental insurance

Retirement benefit

Job summary

American Family Care (AFC) in Knoxville, TN seeks a friendly medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records to ensure smooth flow and positive relations.

You will greet patients, handle registration, and coordinate with clinics to provide excellent service while balancing cash and documentation duties in a fast-paced environment.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g. Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Job description

American Family Care (AFC) in Knoxville, TN seeks a friendly medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records to ensure smooth flow and positive relations.

You will greet patients, handle registration, and coordinate with clinics to provide excellent service while balancing cash and documentation duties in a fast-paced environment.