Medical Receptionist: Flexible Scheduling & Patient Access

American Family Care; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Great small business environment

Flexible scheduling

Paid time off

Job summary

American Family Care (AFC) in Memphis is seeking a friendly front desk medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will manage patient flow, greet guests, prepare registration packets, and support daily clinic operations with attention to detail and excellent customer service in a fast-paced setting.

The role requires basic computer skills, familiarity with Microsoft Office, and a professional, well-groomed

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Microsoft Office

Basic computer skills

Attention to detail

Phone etiquette

Professional appearance

Medical clerical experience

Education

High School diploma or equivalent

Job description

American Family Care (AFC) in Memphis is seeking a friendly front desk medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will manage patient flow, greet guests, prepare registration packets, and support daily clinic operations with attention to detail and excellent customer service in a fast-paced setting.

The role requires basic computer skills, familiarity with Microsoft Office, and a professional, well-groomed