Patient Access & Benefits Navigator

UCLA Health; Los Angeles (CA); On-site; USD 56,000 - 106,000; Full time

Job summary

UCLA Health in Los Angeles seeks a Patient Access & Benefits Navigator to support clinical research participants by facilitating access to treatment, insurance benefits, and essential healthcare resources.

You will verify benefits, coordinate authorization requirements, identify treatment and supportive care resources, and help remove administrative barriers that may affect access to care or study participation, collaborating closely with patients, providers, and research teams.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Experience with insurance authorization and verification for major medical plans.
• Typing skills to prepare forms accurately.
• Strong customer service abilities to interact with patients and staff.
• Ability to manage priorities and work with minimal supervision.
• Knowledge of PrEP medications and related benefits.
• Organizational skills to maintain an efficient workspace and achieve objectives.
• Ability to problem-solve and work with the clinic team.
• Ability to maintain confidentiality and work in a team.
• Comfort with topics related to Sexual Health; English/Spanish proficiency is a plus.

Responsibilities

• Facilitate access to treatment and insurance benefits for research participants.
• Verify benefits and coordinate authorization requirements.
• Identify treatment and supportive care resources for participants.
• Help remove administrative barriers to care and study participation.
• Collaborate with patients, providers, and research teams.

Skills

Insurance authorization & verification

Typing skills

Customer service

Prioritize & time management

PrEP medications knowledge

Organizational skills

Problem-solving

Team collaboration

Confidentiality

Bilingual English/Spanish

Education

Bachelor’s Degree or equivalent

Job description

Work Schedule

Monday-Friday, 8:00am - 5:00pm

Posted Date

10/28/2026

Salary Range: $56200.00 - 106200.00 Annually

Employment Type

Duration

Indefinite

Job #

33740

Primary Duties and Responsibilities

The Department of Medicine is seeking to hire a Patient Access & Benefits Navigator to support clinical research participants by facilitating access to treatment, insurance benefits, and essential healthcare resources. In this impactful role, you will serve as a trusted resource for participants, helping them navigate insurance coverage, co-pay assistance programs, manufacturer-sponsored support, and other available services. The position partners closely with patients, providers, and research teams to verify benefits, coordinate authorization requirements, identify treatment and supportive care resources, and help remove administrative barriers that may impact access to care or study participation. This is an exciting opportunity to make a meaningful difference in the patient experience while supporting the success of innovative clinical research programs.

Annual range: $56,200.00-$106,200.00

Job Qualifications

Required:

• Bachelor’s Degree and/or equivalent combination of education and experience.
• Working knowledge of insurance authorization and verification process for major medical insurance plan, ability to track co-pay and co-insurance costs of commonly prescribed HIV PrEP medications and services by payor.
• Typing skills to prepare forms and correspondence with speed and accuracy.
• Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and physicians.
• Ability to set priorities and complete assignments in a timely manner under minimal supervision.
• Working knowledge of PrEP medications and principles of use.
• Advanced organizational skills to ensure a workable, efficient workspace and accomplish established objectives.
• Ability to problem-solve with other members of the clinic team while maintaining cooperative working relationships with administrators, physicians, peers, and the public.
• Ability to work as part of a team, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
• Comfortable with topics related to Sexual Health, including diverse sexual and gender minority population issues.

Preferred:

• Knowledge of State and Federal programs to ensure reimbursement from Medicare, Medi-Cal, or other sponsoring agencies.
• Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
• Clear and effective communicator in English and Spanish.
• Working knowledge of third-party payor verification terminology to determine benefit eligibility and interpretation of coverage.
• 2 years Prior experience as a PrEP Benefits Navigator/Coordinator

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.