Clinical Research Access & Benefits Navigator

University of California; Los Angeles (CA); On-site; USD 56,000 - 106,000; Full time

Job summary

University of California in Los Angeles is seeking a Patient Access & Benefits Navigator to support clinical research participants by facilitating access to treatment, insurance benefits, and healthcare resources.

You will verify benefits, coordinate authorizations, identify resources, and help remove administrative barriers impacting access to care or study participation. Bilingual English/Spanish is a plus.

Qualifications

• Bachelor's Degree or equivalent education/experience.
• Knowledge of insurance authorization and verification for major medical plans; track co-pay and co-insurance for HIV PrEP services by payer.
• Typing skills to prepare forms and correspondence with speed and accuracy.
• Strong customer service skills for interactions with patients, staff, and physicians.
• Ability to set priorities and complete assignments in a timely manner under minimal supervision.
• Working knowledge of PrEP medications and principles of use.
• Advanced organizational skills to maintain an efficient workspace.
• Ability to problem-solve with clinic team while maintaining confidentiality.
• Comfortable with Sexual Health topics, including diverse population issues.

Responsibilities

• Verify benefits and coordinate authorization requirements for research participants.
• Identify treatment and supportive care resources and assist with accessing care.
• Help remove administrative barriers to care or study participation.
• Partner with patients, providers, and research teams to ensure smooth access to services.

Skills

Insurance verification

Typing

Customer service

Prioritization

PrEP knowledge

Organization

Teamwork

Confidentiality

Bilingual English/Spanish

Education

Bachelor's degree or equivalent

Job description

University of California in Los Angeles is seeking a Patient Access & Benefits Navigator to support clinical research participants by facilitating access to treatment, insurance benefits, and healthcare resources.

You will verify benefits, coordinate authorizations, identify resources, and help remove administrative barriers impacting access to care or study participation. Bilingual English/Spanish is a plus.