Patient Access Associate — Per Diem, Evening/Weekend

Sarasota Memorial Hospital; Minneapolis (MN); Hybrid; USD 33,000 - 60,000; Part time

Benefits offered by this job

Sign-on bonus

Job summary

UnitedHealth Group is seeking a Per Diem Patient Access Representative Associate in Minneapolis, MN. The position involves greeting patients, collecting demographic and insurance information, and guiding them through the registration process in the electronic medical record system.

The role requires 6+ months of customer service experience in a hospital setting, proficiency with Microsoft Office, and flexibility to work day and evening hours on weekdays with weekend availability.

Qualifications

• 6+ months of customer service experience in an office/hospital setting.
• Intermediate level of proficiency with Microsoft Office products.

Responsibilities

• Greet and welcomes patient in person.
• Collects demographic and insurance information.
• Checks in and interview patients to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• May assist in scheduling add-on appointments.
• Document any issues and resolutions in electronic medical record.
• Resolve claim issues or registration errors on patient accounts.
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues.
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations.
• Obtains cost information and explains information to patient if necessary.
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available.
• Screening and approving patients for financial assistance programs.
• Assists and counsel's patient with application process for available financial assistance programs.
• Provides technical or functional direction for employees.
• Assist patients in completion of request for information forms and submits to appropriate department.
• Obtains signatures from patients as needed.

Skills

Customer service

Microsoft Office

Job description

UnitedHealth Group is seeking a Per Diem Patient Access Representative Associate in Minneapolis, MN. The position involves greeting patients, collecting demographic and insurance information, and guiding them through the registration process in the electronic medical record system.

The role requires 6+ months of customer service experience in a hospital setting, proficiency with Microsoft Office, and flexibility to work day and evening hours on weekdays with weekend availability.