Patient Access Associate — Part-Time Care Connector

Optum; Minneapolis (MN); On-site; USD 22,041 - 39,950; Part time

Benefits offered by this job

Sign-on bonus

Job summary

Optum in Minneapolis, MN is hiring a Part Time Patient Access Representative Associate. You will greet patients, collect demographic and insurance data, and enter information into the electronic medical record to support care access.The role requires at least 6 months of customer service experience in healthcare or related settings, proficiency with Microsoft Office, and the ability to work 16 hours weekly with daytime shifts. A $750 sign-on bonus is available to external applicants.

Qualifications

• 6+ months of customer service experience in healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule.
• Ability to work an average of 16 hours/week, in 8 hour shifts, starting at the following times: Week 1: Monday, Tuesday & Wednesday from 9:00am - 5:30pm; Week 2: Monday & Friday from 9:00am - 5:30pm, Saturday from 5:00am - 1:30pm.
• Must be 18 years of age or older.

Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents, any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Screening and approving patients for financial assistance programs
• Assists and counsel's patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assists patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

Skills

Customer service

Microsoft Office

Time management

Communication

Job description

Optum in Minneapolis, MN is hiring a Part Time Patient Access Representative Associate. You will greet patients, collect demographic and insurance data, and enter information into the electronic medical record to support care access.The role requires at least 6 months of customer service experience in healthcare or related settings, proficiency with Microsoft Office, and the ability to work 16 hours weekly with daytime shifts. A $750 sign-on bonus is available to external applicants.