Patient Access Associate - Emergency Department

MaineHealth Accountable Care Organization; Rockport (ME); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Competitive benefits

Flexible work options

Student loan assistance

Professional development

Job summary

MaineHealth is seeking a Patient Access Associate I for the Emergency Department in a fast-paced setting. You will be the first point of contact, identifying patients and applying armbands while delivering courteous service to visitors and families.

Responsibilities include capturing demographics, verifying insurance, obtaining signatures for consent, and assisting with admissions and transfers. Flexible shifts and teamwork with clinical staff are essential.

Qualifications

• High school diploma or GED preferred.
• Related healthcare or customer service experience preferred.
• Computer and data entry experience with Word, email and internet required.

Responsibilities

• Be the first point of contact in the Emergency Department and identify patients.
• Capture demographics, verify insurance, and obtain signatures for consent.
• Assist with admissions, transfers, and discharges as needed, including billing follow-up.

Skills

Data entry

Microsoft Word

Email

Internet

Customer service

Electronic systems

Education

High school diploma or GED

Job description

Patient Access Associate - Emergency Department

Clerical/Administrative Support
Req #: 88047

The first level of a three level Career Path is the Patient Access Associate I within the 24/7 Emergency Department. While this is a non-clinical role, the Associate I will perform functions side by side with members of clinical care teams, embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification, arrival and application of the armband. Provides customer service and support for visitors and families. Additional functions are performed at the patient’s bedside including accurate capture of demographic and insurance verification, obtaining signatures for consent and completing admissions. May also include financial navigation, copay collections, check-out and coordination of transfers/direct admits. Ensures the accuracy of the patient’s bill including account follow-up five days post discharge. Functions are performed in a high volume, fast paced environment utilizing mobile workstations. Emergency Department team members serve all patient populations including trauma, mental health, pediatrics, critical care, etc. and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.

This role provides coverage for open shifts due to PTO, callouts, and fluctuating volumes, with hours that vary week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays as needed.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

• MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.
• In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [email protected].

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect,