Patient Access Associate - Emergency Department

MaineHealth; Brunswick (ME); On-site; USD 28,000 - 34,000; Full time

Job summary

MaineHealth is hiring for a Patient Access Associate I in Mid Coast Hospital, within the 24/7 Emergency Department. This non-clinical role works alongside clinical teams, performing patient identification, armband application, and insurance verification. It also covers admissions, bills, and transfers, in a fast-paced environment with bedside support and high empathy.

Qualifications

• High school diploma or GED preferred.
• Related experience in healthcare or customer service is preferred.
• Computer and data entry experience with Microsoft Word, e-mail, and internet communication.

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Description

Mid Coast Hospital

Clerical/Administrative Support

Req #: 89035

The first level of a three level Career Path is the Patient Access Associate I within the 24/7 Emergency Department. While this is a non-clinical role, the Associate I will perform functions side by side with members of clinical care teams, embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification, arrival and application of the armband. Provides customer service and support for visitors and families. Additional functions are performed at the patient’s bedside including accurate capture of demographic and insurance verification, obtaining signatures for consent and completing admissions. May also include financial navigation, copay collections, check-out and coordination of transfers/direct admits. Ensures the accuracy of the patient’s bill including account follow-up five days post discharge. Functions are performed in a high volume, fast paced environment utilizing mobile workstations. Emergency Department team members serve all patient populations including trauma, mental health, pediatrics, critical care, etc. and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.

This role provides coverage for open shifts due to PTO, callouts, and fluctuating volumes, with hours that vary week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays as needed.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.