Patient Access Associate (Radiology)

Howard University Hospital; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Howard University Hospital in Washington, DC is hiring a Patient Access Associate I to provide exceptional service and ensure a positive patient experience across registration, scheduling, and documentation processes.

You will verify demographics, insurance, and financial information, coordinate with insurers, and support clinicians and staff with bed placement and scheduling, using Siemens EDM and Soarian Scheduling in a fast-paced, patient-centered environment.

Responsibilities

• Provides exceptional customer service to patients, families, clinicians, third-party payers, hospital employees, and coworkers.
• Registers patients and verifies demographic, financial, and insurance data for hospital and ancillary services.
• Contacts insurance carriers or uses verification systems to determine coverage and eligibility.
• Reviews and verifies insurance information through eligibility systems, including HDX Eligibility.
• Follows government regulations related to MSP, MSPQ, and ABN.
• Obtains and verifies required patient, insurance, financial, and referral information.
• Contacts patients, guarantors, family members, attorneys, or others to obtain missing or inaccurate information.
• Uses Siemens EDM to electronically capture, scan, and maintain documents supporting the patient’s EMR.
• Verifies patient information across registration pathways and systems.
• Scans or copies IDs, driver’s licenses, insurance cards, referrals, and other documents.
• Obtains signatures on hospital and regulatory forms.
• Uses Soarian Scheduling to schedule appointments for clinics and departments.
• Supports Nursing Staffing Office, physicians, and hospital admins with bed placement.

Job description

Patient Access Associate I

With over 150 years of caring for our community and each other in the Washington, DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centered care. As the nation’s only teaching hospital located on the campus of a Historically Black University, Howard University Hospital provides a superior learning environment supported by groundbreaking research, education, and positive patient outcomes.

Howard University Hospital seeks to hire a Patient Access Associate I who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone’s life every day, consider joining a team of professionals who are committed to providing exceptional service and ensuring every patient has a positive experience.

The Patient Access Associate I

• Provides exceptional customer service to patients, family members, clinicians, third-party payers, hospital employees, and coworkers.
• Performs patient registration and verifies demographic, financial, and insurance information for patients receiving hospital and ancillary services.
• Contacts insurance carriers and/or utilizes automated insurance verification systems to determine insurance coverage and eligibility.
• Reviews and verifies insurance information through applicable eligibility systems, including HDX Eligibility.
• Follows applicable government regulations and requirements related to Medicare Secondary Payer (MSP), Medicare Secondary Payer Questionnaire (MSPQ), and Advance Beneficiary Notice (ABN).
• Obtains and verifies required patient, insurance, financial, accident, and referral information.
• Contacts patients, guarantors, family members, attorneys, or other appropriate parties to obtain missing or inaccurate information when necessary.
• Utilizes Siemens EDM (Electronic Document Management) and other applicable systems to electronically capture, scan, and maintain documents supporting the patient's electronic medical record.
• Verifies patient information in all applicable registration pathways and systems.
• Electronically scans or copies identification cards, driver's licenses, insurance cards, referrals, and other required financial or registration documents.
• Obtains signatures on required hospital and regulatory forms.
• Utilizes Soarian Scheduling and other scheduling systems to schedule appointments for hospital clinics and ancillary departments.
• Supports the Nursing Staffing Office, physicians, and hospital administrators with patient bed placement