Patient Access Associate — Friendly Registration & Scheduling

greatriverhealth; West Burlington (IA); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

Health, Dental and Vision plans

Health Savings Account

Flexible Spending Accounts

Paid time off

Education Assistance Program

Employee Assistance Program

Paid Parental Leave

Employee Referral Bonus

Job summary

Great River Health is seeking a Patient Access Associate to serve as the first contact for patients, families and visitors, delivering a welcoming and efficient experience in a busy healthcare setting.

You will register patients, schedule appointments, verify demographics and insurance, collect payments, obtain consents, and maintain accurate EMR records while upholding privacy and regulatory compliance. Shifts vary by department with occasional weekends/holidays.

Qualifications

• H.S. Diploma or GED preferred.
• Previous healthcare experience preferred.

Responsibilities

• Serve as the first point of contact for patients, families, and visitors, providing a welcoming and professional experience.
• Register patients efficiently and accurately, collecting all necessary personal and medical information.
• Schedule patient appointments and coordinate with clinical teams to optimize workflow and resource utilization and prepare and distribute appointment reminders and follow-up communications to patients.
• Confirm patient demographics and insurance details, including securing necessary insurance prior authorizations and verify insurance benefits and eligibility to facilitate smooth billing and claims processing.
• Collect and process payments, including co-pays and outstanding balances, in a timely and accurate manner.
• Obtain signatures for required consents and legal documentation, ensuring compliance with organizational policies.
• Handle incoming calls by providing information, directing callers to the appropriate department or personnel, and accurately recording and relaying messages.
• Maintain strict confidentiality of patient information and manage data with precision and care; update and maintain accurate patient records and documentation in the electronic medical system.
• Ensure compliance with all applicable state and federal regulations related to patient access and data privacy.
• Assist in troubleshooting and resolving registration or scheduling issues, escalating when necessary.
• Verify provider orders to ensure all requirements are met, including accuracy, completeness, and compliance with organizational policies and external regulations. Confirm and validate orders from outside providers (Conversion Physicians) to ensure proper documentation and authorization.
• Monitor and manage appointment availability, making adjustments as needed to accommodate patient needs.
• Educate patients on organizational procedures, financial policies, and available resources or assistance programs.
• Operate a multi-line switchboard to manage calls and announce emergency codes overhead, when required.

Skills

Healthcare experience (preferred)

Education

H.S. Diploma or GED (preferred)

Job description

Great River Health is seeking a Patient Access Associate to serve as the first contact for patients, families and visitors, delivering a welcoming and efficient experience in a busy healthcare setting.

You will register patients, schedule appointments, verify demographics and insurance, collect payments, obtain consents, and maintain accurate EMR records while upholding privacy and regulatory compliance. Shifts vary by department with occasional weekends/holidays.