Patient Access Associate | 40 hours a week | Patient Access WB

Great River Health Systems; United States; On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

Matching retirement programs

Health, Dental and Vision plans

Health Savings and Flexible Spending

PTO

Education Assistance Program

Employee Assistance Program

Parental Leave

Long-Term Disability & Life Insurance

Employee Referral Bonus

Discounted meals

Job summary

Great River Health Systems in the United States is seeking a Patient Access Associate to be the first point of contact for patients and visitors. You will register patients, schedule appointments, verify demographics and insurance, and collect payments in a fast-paced environment.

The role emphasizes exceptional customer service, accurate data handling, and compliance with state and federal regulations. A strong organizational mindset and confidentiality are essential for success.

Qualifications

• H.S. Diploma or General Education Degree (GED) preferred.
• Previous healthcare experience preferred.

Responsibilities

• Serve as the first point of contact for patients, families, and visitors.
• Register patients accurately and collect necessary personal and medical information.
• Schedule patient appointments and coordinate with clinical teams to optimize workflow.
• Verify demographics and insurance details, obtain preauthorizations, and check benefits and eligibility.
• Collect payments (co-pays and balances) promptly and accurately.
• Obtain signatures for consents and ensure policy compliance.
• Maintain confidentiality and accurate patient records in the EMR system.

Education

H.S. Diploma or GED (preferred)

Job description

Minimum Hiring Wage: From $18.89 per hour Job Details: Shifts fall between 6:00 AM and 7:00 PM, or 3:30 PM to 12:00 AM, depending on department assignment Every 3rd weekend (required) 2 holidays per year (required)

Job Description: A Brief Overview

The Patient Access Associate serves as the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience. Responsibilities include handling patient registration, scheduling appointments, coordinating with clinical teams, verifying patient demographics and insurance information, collecting payments, compliance with all state and federal regulations, obtaining signatures for required consents, and managing patient data with accuracy and confidentiality. The associate is responsible for providing exceptional customer service, effectively communicating with clinical staff, and addressing patient inquiries or concerns. This role requires proficient organizational skills, attention to detail, effective communication, the ability to manage multiple tasks in a fast-paced environment, and a commitment to upholding the organization's standards for patient care and satisfaction.

What you will do

• Serve as the first point of contact for patients, families, and visitors, providing a welcoming and professional experience.
• Register patients efficiently and accurately, collecting all necessary personal and medical information.
• Schedule patient appointments and coordinate with clinical teams to optimize workflow and resource utilization and prepare and distribute appointment reminders and follow-up communications to patients.
• Confirm patient demographics and insurance details, including securing necessary insurance prior authorizations and verify insurance benefits and eligibility to facilitate smooth billing and claims processing.
• Collect and process payments, including co-pays and outstanding balances, in a timely and accurate manner.
• Obtain signatures for required consents and legal documentation, ensuring compliance with organizational policies.
• Handle incoming calls by providing information, directing callers to the appropriate department or personnel, and accurately recording and relaying messages.
• Maintain strict confidentiality of patient information and manage data with precision and care; update and maintain accurate patient records and documentation in the electronic medical system.
• Ensure compliance with all applicable state and federal regulations related to patient access and data privacy.
• Assist in troubleshooting and resolving registration or scheduling issues, escalating when necessary.
• Verify provider orders to ensure all requirements are met, including accuracy, completeness, and compliance with organizational policies and external regulations.
• Confirm and validate orders from outside providers (Conversion Physicians) to ensure proper documentation and authorization.
• Monitor and manage appointment availability, making adjustments as needed to accommodate patient needs.
• Educate patients on organizational procedures, financial policies, and available resources or assistance programs.
• Operate a multi-line switchboard to manage calls and announce emergency codes overhead, when required.

Qualifications:

• H.S. Diploma or General Education Degree (GED) (preferred)
• Previous healthcare experience (preferred)

Benefits:

• Competitive base pay
• Matching retirement programs
• Health, Dental and Vision plans
• Health Savings and Flexible Spending Accounts
• Employee discounts including car rental, cell-phone plans
• Employer-paid, Long-Term Disability, Life, and AD&D
• Paid time off (PTO)
• Education Assistance Program
• Employee Assistance Program
• Employee Referral Bonus Program
• Discounted cafeteria meals
• Paid Parental Leave
• Employee Service Recognition program
• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are an equal-opportunity employer.

Contact a member of our Talent Acquisition team at [e-mail]