Patient Access Associate – ED Registration & Insurance

Baptist-Health; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health is seeking a Patient Access Representative II for its Nassau Crossing Emergency Department in Yulee, FL. This full‑time role focuses on accurate registration, scheduling, insurance verification, and financial clearance in a high‑volume setting.

The position requires 1–2 years in healthcare and insurance, plus strong customer service and HIPAA knowledge. You will work evenings in a fast-paced ED, delivering compassionate, professional service to patients and families.

Qualifications

• 1–2 years of healthcare experience.
• 1–2 years of insurance experience.
• Customer service, hospital registration, scheduling or administration experience is preferred.

Responsibilities

• Perform patient registration, scheduling, and pre-registration accurately.
• Verify insurance eligibility and benefits; support financial clearance and point‑of‑service collection.
• Use patient access systems to maintain patient and insurance data.
• Support complex patient access scenarios in a fast-paced hospital environment.
• Deliver professional, compassionate, service‑oriented care to patients and families.

Skills

Healthcare experience

Insurance experience

Customer service

Registration/scheduling

HIPAA knowledge

Education

High School Diploma

Tools

Patient Access systems

Job description

Baptist Health is seeking a Patient Access Representative II for its Nassau Crossing Emergency Department in Yulee, FL. This full‑time role focuses on accurate registration, scheduling, insurance verification, and financial clearance in a high‑volume setting.

The position requires 1–2 years in healthcare and insurance, plus strong customer service and HIPAA knowledge. You will work evenings in a fast-paced ED, delivering compassionate, professional service to patients and families.