Patient Access Specialist II — Registration & Insurance

Baptist-Health; Jacksonville (FL); On-site; USD 25,000 - 28,000; Part time

Job summary

Baptist Health in Jacksonville, FL is hiring a Patient Access Representative II for Baptist South on a part-time schedule. You will assist patients with registration, verify insurance, and ensure accurate demographics while delivering a compassionate, service-focused experience in a busy hospital setting.

This entry-level role requires strong customer service, healthcare exposure, and basic insurance knowledge.

Qualifications

• Front-desk or registration experience in healthcare settings is preferred.
• Familiarity with insurance verification and patient data collection.
• Strong communication and compassionate patient interaction are required.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and staff.
• Assist patients with registration and patient access while ensuring accurate demographics and insurance information.
• Verify insurance coverage and collect required patient information and documentation.
• Explain registration, insurance, and access-to-care processes to patients in a clear manner.
• Maintain confidentiality of patient information and follow privacy policies.
• Support efficient patient flow and contribute to a positive patient experience.

Skills

Customer service

Healthcare experience

Insurance experience

Communication

Education

High School Diploma or equivalent

Job description

Baptist Health in Jacksonville, FL is hiring a Patient Access Representative II for Baptist South on a part-time schedule. You will assist patients with registration, verify insurance, and ensure accurate demographics while delivering a compassionate, service-focused experience in a busy hospital setting.

This entry-level role requires strong customer service, healthcare exposure, and basic insurance knowledge.