Emergency Department Patient Access Specialist II

Baptist Health; Jacksonville (FL); On-site; USD 36,000 - 46,000; Full time

Job summary

Baptist Health in Jacksonville, FL is looking for a Patient Access Representative II for the Emergency Department at Baptist South. This full-time role involves guiding patients through registration, verifying demographics and insurance, and ensuring accurate information at check-in.

You will collaborate with a compassionate team, protect patient privacy, and help maintain smooth patient flow in a fast-paced hospital setting while delivering excellent service.

Qualifications

• Customer Service experience required.
• Healthcare experience required.
• 1–2 years Insurance experience required.
• Experience in hospital registration or patient access preferred.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members.
• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information.
• Verify insurance coverage and collect required patient information and documentation.
• Assist patients with questions related to registration, insurance, and the access-to-care process.
• Communicate professionally and effectively with patients and internal departments.
• Maintain confidentiality of patient information and follow applicable privacy and organizational policies.
• Utilize computer systems and patient access technology to accurately document and update patient information.
• Support efficient patient flow and contribute to a positive patient experience.

Skills

Customer Service

Healthcare Experience

Insurance Experience

Hospital Registration/Patient Access

Education

High School Diploma or equivalent

Job description

Baptist Health in Jacksonville, FL is looking for a Patient Access Representative II for the Emergency Department at Baptist South. This full-time role involves guiding patients through registration, verifying demographics and insurance, and ensuring accurate information at check-in.

You will collaborate with a compassionate team, protect patient privacy, and help maintain smooth patient flow in a fast-paced hospital setting while delivering excellent service.