ED Patient Access II — Fast-Paced Registration

Baptist Health; Jacksonville (FL); On-site; USD 37,000 - 48,000; Full time

Job summary

Baptist Health in Jacksonville, FL is seeking a Patient Access Representative II to join the Emergency Department team at Baptist Beaches. This full-time role focuses on delivering exceptional patient service, accurate registration, and efficient access to care.

Ideal candidates have healthcare and customer service experience, with 1–2 years of insurance experience; HS diploma required; you will work across multiple patient access systems while protecting patient privacy.

Qualifications

• Customer service experience required.
• Healthcare experience required.
• 1–2 years insurance experience required.
• Experience in hospital registration or patient access preferred.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members.
• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information.
• Verify insurance coverage and collect required patient information and documentation.
• Assist patients with questions related to registration, insurance, and the access-to-care process.
• Communicate professionally and effectively with patients and internal departments.
• Maintain confidentiality of patient information and follow applicable privacy and organizational policies.
• Utilize computer systems and patient access technology to accurately document and update patient information.
• Support efficient patient flow and contribute to a positive patient experience.

Skills

Customer Service

Healthcare Experience

Insurance Experience

Education

High School Diploma or equivalent

Job description

Baptist Health in Jacksonville, FL is seeking a Patient Access Representative II to join the Emergency Department team at Baptist Beaches. This full-time role focuses on delivering exceptional patient service, accurate registration, and efficient access to care.

Ideal candidates have healthcare and customer service experience, with 1–2 years of insurance experience; HS diploma required; you will work across multiple patient access systems while protecting patient privacy.