Patient Access Coordinator II: Fast-Paced Healthcare Impact

Baptist-Health; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health in Jacksonville, FL is seeking a Patient Access Representative II to join the Emergency Department team at Baptist Beaches. This full-time position supports patient registration, insurance verification, and access to care, ensuring a smooth and compliant patient experience.

Ideal candidates bring strong customer service and healthcare exposure, plus 1–2 years of insurance experience. You’ll work with multiple systems, protect patient privacy, and help patients navigate the

Qualifications

• Customer Service Experience (required)
• Healthcare Experience (required)
• 1–2 years Insurance Experience (required)

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and other healthcare team members
• Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information
• Verify insurance coverage and collect required patient information and documentation
• Assist patients with questions related to registration, insurance, and the access-to-care process
• Communicate professionally and effectively with patients and internal departments
• Maintain confidentiality of patient information and follow applicable privacy and organizational policies
• Utilize computer systems and patient access technology to accurately document and update patient information
• Support efficient patient flow and contribute to a positive patient experience

Skills

Customer Service Experience

Healthcare Experience

Insurance Experience

Education

High School Diploma or equivalent

Job description

Baptist Health in Jacksonville, FL is seeking a Patient Access Representative II to join the Emergency Department team at Baptist Beaches. This full-time position supports patient registration, insurance verification, and access to care, ensuring a smooth and compliant patient experience.

Ideal candidates bring strong customer service and healthcare exposure, plus 1–2 years of insurance experience. You’ll work with multiple systems, protect patient privacy, and help patients navigate the