Patient Access Associate: Customer Care & Scheduling

Optum; New Ulm (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum, in partnership with Allina Health, is seeking a Patient Access Representative Associate in New Ulm, MN. The role involves greeting patients, collecting demographics and insurance information, and guiding patients through the registration and scheduling process.

You will verify insurance eligibility, collect co-pays, and explain financial assistance options as needed, while supporting a team focused on accurate data entry and excellent patient service.

Qualifications

• 6+ months of customer service experience.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule.
• Ability to work 9:00am - 5:30pm Monday - Friday.
• Must be 18 years of age or older.

Responsibilities

• Greets and welcomes patients in person.
• Collects demographic and insurance information.
• Checks in and interviews patients to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• May assist in scheduling add-on appointments.
• Documents any issues and resolutions in electronic medical record.
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations.
• Obtains cost information and explains information to patient if necessary.
• Collects co-pay or deductibles and responds to questions regarding financial assistance programs available.

Skills

Customer service

Tools

Microsoft Office

Epic

Job description

Optum, in partnership with Allina Health, is seeking a Patient Access Representative Associate in New Ulm, MN. The role involves greeting patients, collecting demographics and insurance information, and guiding patients through the registration and scheduling process.

You will verify insurance eligibility, collect co-pays, and explain financial assistance options as needed, while supporting a team focused on accurate data entry and excellent patient service.