Part-Time Patient Access Advocate

Optum; Faribault (MN); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Sign-on bonus (external applicants)

Job summary

Optum in partnership with Allina Health is seeking a Part Time Patient Access Representative Associate in Faribault, MN. You will be the first point of contact for patients, handling check-in, scheduling, and financial counseling with compassion.

The position requires 6+ months of customer service, proficiency with Microsoft Office, and the ability to work daytime hours with occasional evenings, weekends, and holidays.

Qualifications

• 6+ months of customer service experience.
• Intermediate level of proficiency with Microsoft Office products.

Responsibilities

• Greets and welcomes patients in person, directing them to appointments and procedures.
• Collects and verifies demographic, insurance, and benefits information.
• Checks in and interviews patients to complete required paperwork, including financial assistance applications.
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels on financial assistance programs.
• Addresses and resolves claim issues or registration errors in the EMR.
• Provides customer service for inbound and outbound calls and schedules add-ons as needed.
• May mentor other staff and gather medical record information.

Skills

Customer service

Tools

Microsoft Office

Job description

Optum in partnership with Allina Health is seeking a Part Time Patient Access Representative Associate in Faribault, MN. You will be the first point of contact for patients, handling check-in, scheduling, and financial counseling with compassion.

The position requires 6+ months of customer service, proficiency with Microsoft Office, and the ability to work daytime hours with occasional evenings, weekends, and holidays.