Patient Access Associate — Compassionate Front Desk (PRN)

r1rcm; American Fork (UT); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 RCM Inc. is seeking a Part-time Patient Registration Customer Service Representative at Intermountain American Fork Hospital. You’ll be the first contact for patients, helping with check-in and ensuring fast, compassionate access to care.

This role trains you across multiple systems, supports patient scheduling, insurance details, and cost estimates, and offers growth within the company. This is a great entry into healthcare administration and revenue cycle support.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience with patient access, medical registration, or front desk is a plus.
• High School Diploma or GED.
• Able to pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety or overwhelm.
• Navigate diverse insurance plans, enter demographics and medical data, collect co-pays and provide cost estimates.
• Collaborate with nurses, physicians and care teams to ensure smooth patient flow.

Skills

Customer service experience

Communication skills

Interpersonal skills

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Part-time Patient Registration Customer Service Representative at Intermountain American Fork Hospital. You’ll be the first contact for patients, helping with check-in and ensuring fast, compassionate access to care.

This role trains you across multiple systems, supports patient scheduling, insurance details, and cost estimates, and offers growth within the company. This is a great entry into healthcare administration and revenue cycle support.